Shipping & Returns
Shipping:
- All orders get Free Standard Shipping (4-7 days)
- Expedited Shipping (2-4 days) - $17.95
Matcha Sunday LLC is not responsible for any shipments affected by customs, force major events, transfers from one carrier to another in your country or air and ground transportation strikes or delays, nor any other extra fees, customs or charges related to your shipment.
Returns & Exchanges:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return labels are not provided and customers have to return the order at their own expense. Matcha Sunday LLC holds the right to additional charges if the return does not meet this criteria. If customers use their right to send back an order they should contact Matcha Sunday LLC in order to get an address to send the goods to.
You can always contact us for any return question at info@matchasunday.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@matchasunday.com.